FAQs
Welcome to our FAQ page where you'll find answers to common questions about our products and services. From shipping and returns to product specifications, we've got you covered. Get the information you need quickly and easily, so you can make informed decisions about your purchase. Browse our FAQs now and let us help you with any queries you may have!
We accept all major credit and debit cards. We also accept PayPal.
We ship out orders quite fast, so cancelling orders will depend on when our customer services team see the email. In the event you do need to cancel your order, email us at orders@houseofluggage.co.uk
You can enter your discount code on the checkout stage of the website.
For UK customers our deliveries are free of charge, We provide an express delivery option at checkout for £4.95.
Yes you can. Our returns period is 30 days. You can use the returns form in the package which gives details on how to return goods.
To make a warranty claim, see our warranties page - Warranty
We have provided the measurements for our suitcases in the bottom of the product description. The measurements include the wheels.